Jeff Kulek, the Area Vice President and General Manager of the London Hotel West Hollywood is well known for supporting a fantastic work culture at his hotel.
That great corporate culture has been a supportive environment where employees are invited to contribute to the greater good, grow, learn, and reach for the full potential that they aspire to.
An environment like that is life-changing for employees, knowing that hospitality offers a path that no matter where you come from if you are willing to learn and to serve with generosity you too can have a shot at the American Dream.
I hope that hotel General Managers, Hotel Owners, and every aspiring hospitality leader will listen and take a bit of Jeffery’s wisdom to heart. It is not only the right thing to do, but this is one of those times when what feels great is also what inspires guest satisfaction, loyalty, and great reviews!
A bonus on this episode, Jeff Kulek shares his insights on his experience as one of the first hotels to sign up for Tripadvisor's new service, Tripadvisor plus!
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