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REPUTATION MARKETING SUCCESS
for Hospitality and Every Service Industry

Optimize Your Revenue with the Five Star Review System

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Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI? Cogwheel Marketing CEO shares insights.

Adele Gutman Milne, CHBA, CHDM

5 min read

Are Sub-Optimal Reviews Sabotaging Your Hotel Marketing ROI? Cogwheel Marketing CEO shares insights.

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Every Week is Housekeeping Week with Lonny Wolfe and the Art of Housekeeping

Adele Gutman Milne, CHBA, CHDM

4 min read

Every Week is Housekeeping Week with Lonny Wolfe and the Art of Housekeeping

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How to Rank #1 in the USA on Tripadvisor with the General Manager of the Perry Lane Hotel Savannah

Adele Gutman Milne, CHBA, CHDM

5 min read

How to Rank #1 in the USA on Tripadvisor with the General Manager of the Perry Lane Hotel Savannah

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Adele Gutman Milne, CHBA, CHDM

4 min read

Raul Moronta, CCO of Remington Hotels, talks about Brand Performance, Mission, Action, and Reviews.

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9 Reasons Hospitality Leadership Needs to Prioritize Reputation as a Revenue Growth Super Power

Adele Gutman Milne, CHBA, CHDM

7 min read

9 Reasons Hospitality Leadership Needs to Prioritize Reputation as a Revenue Growth Super Power

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Adele Gutman Milne, CHBA, CHDM

1 min read

How Hotels can Leverage the Powerful Connection Between Revenue, Retention, & Your Brand Reputation

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Carlo Carroccia, award-winning hotel manager, shares his process for phenomenal guest experiences.

Adele Gutman Milne, CHBA, CHDM

4 min read

Carlo Carroccia, award-winning hotel manager, shares his process for phenomenal guest experiences.

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10 Dos and Don'ts for Responding to Critical Guest Reviews to Cultivate Consumer Confidence

Adele Gutman Milne, CHBA, CHDM

7 min read

10 Dos and Don'ts for Responding to Critical Guest Reviews to Cultivate Consumer Confidence

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The 1 Thing Every Hospitality Pro Needs To Know, If You Want a Stellar Reputation for Your Hotel

Adele Gutman Milne, CHBA, CHDM

6 min read

The 1 Thing Every Hospitality Pro Needs To Know, If You Want a Stellar Reputation for Your Hotel

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A Short Story of Collaboration Made Simple + 7 Tips to Boost Sharing to Improve Guest Experiences

Adele Gutman Milne, CHBA, CHDM

6 min read

A Short Story of Collaboration Made Simple + 7 Tips to Boost Sharing to Improve Guest Experiences

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The Relationship Between Reputation, Reviews, and Revenue on Hotels with Christoph Hütter

Adele Gutman Milne, CHBA, CHDM

8 min read

The Relationship Between Reputation, Reviews, and Revenue on Hotels with Christoph Hütter

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7 Practices to Stop Now if You Want Your Guests to Love Your Hotel

Adele Gutman Milne, CHBA, CHDM

6 min read

7 Practices to Stop Now if You Want Your Guests to Love Your Hotel

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Solving the Guest Experience with Technology and Humanity

Adele Gutman Milne, CHBA, CHDM

14 min read

Solving the Guest Experience with Technology and Humanity

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5 Common Mistakes to Avoid When Responding to Negative Reviews, and What to do Instead!

Adele Gutman Milne, CHBA, CHDM

7 min read

5 Common Mistakes to Avoid When Responding to Negative Reviews, and What to do Instead!

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Master the Management Response to a Negative Review. Five Things to do Before You Start Writing.

Adele Gutman Milne, CHBA, CHDM

4 min read

Master the Management Response to a Negative Review. Five Things to do Before You Start Writing.

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How to Develop Your Reputation for Excellence with Nick Faitos of Starbright Floral Design

Adele Gutman Milne, CHBA, CHDM

2 min read

How to Develop Your Reputation for Excellence with Nick Faitos of Starbright Floral Design

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A Masterclass in Tripadvisor Success: Sally Beck, GM of the Royal Lancaster, the #3 Hotel in the UK

Adele Gutman Milne, CHBA, CHDM

9 min read

A Masterclass in Tripadvisor Success: Sally Beck, GM of the Royal Lancaster, the #3 Hotel in the UK

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Why Isn't My Reputation Management Program Making Impact? Reputation Q&A for Hoteliers.

Adele Gutman Milne, CHBA, CHDM

9 min read

Why Isn't My Reputation Management Program Making Impact? Reputation Q&A for Hoteliers.

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Do Happy Employees = Happy Guests? Or is it vice versa? Guest: ex2cx expert, Jill Raff.

Adele Gutman Milne, CHBA, CHDM

4 min read

Do Happy Employees = Happy Guests? Or is it vice versa? Guest: ex2cx expert, Jill Raff.

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Tips From the #1 B&B in the World on Tripadvisor- The 25 Boutique B&B owner, Andy Banner-Price.

Adele Gutman Milne, CHBA, CHDM

3 min read

Tips From the #1 B&B in the World on Tripadvisor- The 25 Boutique B&B owner, Andy Banner-Price.

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